Terms of service

Welcome to Lucy Diva.

These Terms of Service ("Terms") explain the rules and conditions that apply when you access our website, browse our collections, or purchase products from our online store.

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

1. Website Use

By accessing the Lucy Diva website, you confirm that you are legally permitted to use our services.

You agree to use our website only for lawful purposes and not to:

  • Provide false or misleading information
  • Attempt unauthorized access to our systems
  • Interfere with website functionality
  • Upload harmful software or malicious content
  • Use our website for fraudulent activities

Lucy Diva reserves the right to restrict access to users who violate these Terms.

2. Products & Availability

At Lucy Diva, we carefully select fashionable styles designed for modern women.

We make every effort to ensure product descriptions, images, colors, and availability information are accurate. However, slight variations may occur due to:

  • Different screen displays
  • Lighting conditions
  • Product manufacturing differences

We reserve the right to:

  • Update product information
  • Change prices
  • Modify product availability
  • Discontinue products
  • Limit product quantities

Product availability is not guaranteed and may change without notice.

3. Pricing & Payment

All prices displayed on our website are listed in U.S. Dollars (USD).

Prices may change at any time without prior notice.

Payment must be successfully authorized before an order can be processed.

If an incorrect price appears due to technical errors, system issues, or inaccurate information, Lucy Diva reserves the right to cancel the order and provide a refund when applicable.

4. Orders

After completing your purchase, you will receive an order confirmation email.

Please note that receiving an order confirmation does not mean your order has been fully accepted.

Lucy Diva reserves the right to:

  • Decline or cancel any order
  • Limit order quantities
  • Request additional verification
  • Reject suspicious or unauthorized transactions

If your order is cancelled after payment has been received, the payment amount will be refunded to the original payment method.

5. Shipping

Shipping details, processing times, and delivery information are provided in our Shipping Policy.

Delivery estimates are provided as a reference only and are not guaranteed.

Lucy Diva is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs procedures
  • Public holidays
  • Transportation issues
  • Events beyond our reasonable control

6. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

By placing an order with Lucy Diva, you agree to follow the conditions and requirements described in our return policy.

7. Website Content & Intellectual Property

All content displayed on this website, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Graphics
  • Text
  • Website design
  • Marketing materials

is owned by Lucy Diva or its authorized partners.

No content from this website may be copied, reproduced, modified, distributed, or used commercially without prior written permission.

8. Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Submit inaccurate information
  • Attempt to damage website security
  • Use automated systems to collect website content
  • Engage in fraudulent purchasing activities

Violation of these Terms may result in cancellation of orders or restriction of website access.

9. Disclaimer

Our website and products are provided on an "as available" and "as is" basis.

While we strive to provide accurate information and reliable service, Lucy Diva does not guarantee that:

  • The website will always operate without interruption
  • Product information will always be error-free
  • All products will meet every individual expectation

10. Limitation of Liability

To the maximum extent permitted by law, Lucy Diva shall not be responsible for any indirect, incidental, special, or consequential damages resulting from:

  • Use of our website
  • Purchase of products
  • Delivery delays
  • Website interruptions
  • Technical issues

Our total liability shall not exceed the amount paid by the customer for the applicable order.

11. Privacy

Your privacy is important to us.

Your personal information is collected, used, and protected according to our Privacy Policy.

By using our website, you agree to the practices described in our Privacy Policy.

12. Changes To These Terms

Lucy Diva reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately after being published on this page.

Your continued use of our website following updates means you accept the revised Terms.

13. Governing Law

These Terms of Service shall be governed and interpreted according to the applicable laws of the United States, without regard to conflict of law principles.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact our Customer Care Team.

Email:
hello@lucydiva.com

Business Information

Lucy Diva

1055 Meadow Ln APT 3
Des Moines, IA 50315
United States

Business Correspondence Only – Not a Return Address