Customer Support

We’d Love To Hear From You

At Lucy Diva, our customers are always our top priority.

Whether you have a question about your order, shipping information, returns, sizing, or any of our products, our Customer Care Team is here to provide support.

We are committed to creating a smooth and enjoyable shopping experience by offering helpful and timely assistance whenever you need us.

Customer Support

For the fastest response, please contact us through email:

Email:
hello@lucydiva.com

How We Can Help

Our team can assist you with:

  • Order questions
  • Shipping updates
  • Return requests
  • Product information
  • Size recommendations
  • General inquiries

To help us respond more efficiently, please include the following details when contacting us:

  • Order number (if applicable)
  • Full name
  • Email address used during checkout
  • Detailed description of your request
  • Photos or supporting information (if needed)

Customer Care Hours

Monday – Friday

9:00 AM – 6:00 PM (PST)

Messages received outside of business hours, weekends, or public holidays will be answered as soon as possible on the next business day.

Before Contacting Us

You may find quick answers in the following pages:

  • Shipping Policy
  • Return & Refund Policy
  • Size Guide
  • Terms of Service
  • Frequently Asked Questions

If you still need assistance, our team will be happy to help.

Business Information

Lucy Diva

1055 Meadow Ln APT 3
Des Moines, IA 50315
United States

Business Correspondence Only – Not a Return Address

Our Commitment

At Lucy Diva, every customer matters.

From helping you choose the perfect style to resolving questions after your purchase, we are dedicated to providing professional, friendly, and reliable support.

Thank you for choosing Lucy Diva. We look forward to assisting you.