Shipping policy

Thank you for choosing Lucy Diva.

At Lucy Diva, we are dedicated to providing a smooth and reliable shopping experience. From order preparation to delivery, our team carefully manages every step to ensure your purchase arrives safely and efficiently.

Please review the shipping details below before placing your order.

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Order Processing Time

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items.

Orders are processed within 1–3 business days.

Orders are fulfilled Monday through Friday, excluding weekends and public holidays.

During major promotions, holidays, or high-volume periods, processing times may take slightly longer.

After your order has been shipped, you will receive a confirmation email with tracking information.

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Shipping Rates

United States Shipping

Shipping fees will be automatically calculated during checkout.

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Tracking Your Package

Once your order has been dispatched, a confirmation email containing your tracking number will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to update after the carrier receives your package.

If you cannot locate your shipping confirmation email, please check your spam or junk folder.

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Shipping Address Accuracy

Please ensure your shipping information is complete and accurate before submitting your order.

Customers are responsible for providing correct delivery details.

Lucy Diva is not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to missing information
• Additional shipping costs caused by address changes

If you need to update your shipping address, please contact us as soon as possible. We will do our best to assist, but changes cannot always be guaranteed once your order has entered fulfillment.

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Multiple Package Deliveries

For certain orders, products may be shipped separately to help improve delivery efficiency.

If your order arrives in multiple packages, each shipment will have its own tracking information.

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Delivery Delays

While we make every effort to deliver your order within the expected timeframe, unexpected delays may occur due to circumstances outside of our control, including:

• Severe weather conditions
• Carrier delays
• Public holidays
• Transportation issues
• High shipping volumes

We appreciate your patience and understanding if these situations occur.

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Lost, Damaged, or Missing Orders

If your package is lost, damaged, or arrives with missing items, please contact our Customer Care Team as soon as possible.

Please provide:

• Order number
• Full name
• Photos of the package (if available)
• Photos of the product
• Description of the issue

Our team will review your request and assist you with the next steps.

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Contact Us

For questions regarding shipping or your order, please contact:

Email:
hello@lucydiva.com

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Business Information

Lucy Diva

1055 Meadow Ln APT 3
Des Moines, IA 50315
United States

Business Correspondence Only – Not a Return Address