Refund policy

At Lucy Diva, we want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, our team is here to help make the return process simple and convenient.

Please review the guidelines below before requesting a return.

Return Eligibility

Return requests must be submitted within 30 days from the delivery date.

To be eligible for a return, items must meet the following conditions:

  • Must be in original, unused condition
  • Must not have been worn, washed, altered, or damaged
  • Must be free from makeup, perfume, deodorant, stains, or pet hair
  • Original tags must remain attached
  • Must be returned in secure packaging to prevent damage during transit

Items that do not meet these requirements may not be accepted.

Items Not Eligible For Return

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Products marked as Final Sale are not eligible for refunds or exchanges.

How To Start A Return

Before sending any item back, please contact our Customer Care Team for return approval and instructions.

Please include the following information:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for your return

Our team will review your request and provide the appropriate return steps.

Email:
hello@lucydiva.com

Please do not send returns without receiving confirmation from our team first.

Return Shipping

Customers are responsible for return shipping costs unless the item received is:

  • Incorrect
  • Damaged
  • Defective

We strongly recommend using a shipping service with tracking information.

Lucy Diva is not responsible for return packages that are lost, damaged, or delayed during transportation.

Refund Processing

Once your return has been received and inspected, we will send an email confirming the approval status.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time usually takes 5–10 business days
  • Additional processing time may be required by your bank or payment provider

Original shipping fees are non-refundable unless the return is caused by an error from Lucy Diva.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.

Please provide:

  • Order Number
  • Photos of the item
  • Photos of the packaging
  • A description of the issue

Our Customer Care Team will review your request and provide an appropriate solution.

Refund Delays

If you have received refund confirmation but the funds have not appeared:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank regarding possible processing delays.

If you still have not received your refund after completing these steps, please contact us.

Order Cancellation

Orders begin processing shortly after they are placed.

If you need to cancel or modify an order, please contact us as soon as possible.

While we will do our best to assist, cancellation requests cannot be guaranteed once an order has entered processing or has already been shipped.

Contact Us

For questions regarding returns or refunds, please contact:

Email:
hello@lucydiva.com

Business Information

Lucy Diva

1055 Meadow Ln APT 3
Des Moines, IA 50315
United States

Business Correspondence Only – Not a Return Address